Maintenance

 

For Police or Fire Emergencies, Please Dial 911

Please submit all maintenance requests through Resident Portal. Emergencies will receive a response within 2 business hours.

 

• When making a request, be specific about the problem and include pictures if possible.

• Residents must be prepared to accommodate access for the vendor or repair person during the scheduled appointment. If the vendor or repair person cannot access the property during the scheduled time, a trip charge will be added to your ledger.

• Residents are responsible for securing any pets that the vendor may encounter during their visit to the property.

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Below is a list of items you need to submit IMMEDIATELY:

• Mold/mildew

• Drippy faucets, drippy pipes, or “running” toilets

• Active leak or moisture where there should be none (roof, under the sink, etc.)

  • For active leaks, such as burst or leaking pipes or a sewer backup, shut the water off immediately. The location of the water shut-off valve can be found on your property info page on your online portal

• No hot water (120°F) in the entire property/unit

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If you do not have access to your Resident Portal , you may call this number: 419-740-0370.

Below is a list of common property issues and simple fixes that are typically the tenant's responsibility. By resolving these issues yourself, you will prevent any trip or maintenance charges:

Garbage Disposal Not Working

Resetting the disposal - [Click here for the video]
Unclogging the disposal - [Click here for the video]
Caution: Ensure the power is off to the disposal while conducting the above steps.

Water Heater (Gas) Not Heating

Relight the pilot - [Click here for the video]
Caution: If you smell gas, do not proceed with lighting the pilot on your water heater. Instead, contact your local gas company to isolate and solve the problem, and please put in a request on Resident Portal.

Turning Off the Water at the Main Shut-Off Valve

[Click here for the video]
Note: Your lease requires you to know the location and operation of the main water cut-off valve and how to switch the valve off at appropriate times to mitigate any potential damage.

Turning Off the Water to Sinks or Toilets

Sinks - [Click here for the video]
Toilets - [Click here for the video]
Note: Your lease requires you to mitigate any potential damage from water leaks.

Resetting the Electric Breakers

[Click here for the video]
Note: Your lease requires you to know the location and operation of all electric breakers and how to switch the breakers off at appropriate times to mitigate any potential damage.

No Power in Outlet(s)

[Click here for the video]
Caution: If a breaker continues to trip, please put in a request through Resident Portal and discontinue troubleshooting.

Changing Air Filters

[Click here for the video]
Note: The resident benefit package includes air filters delivered to your doorstep every 60 days.

Keeping Drains Clear

[Click here for the video]
Note: This includes hair, grease, and foreign or improper objects in the drain lines as specified in your lease.

Fireplace Safety

[Click here for the video]
Caution: Make sure you know how to operate the fireplace before lighting a fire.