Move-Out Checklist

1. Submit Your Formal Move Out Notice

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Provide a written notice 60 days in advance through the resident portal, including your planned move-out date.

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You may move out before the lease ends but must vacate by noon on the lease end date.

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2. Send Us Your Forwarding Address

 

Enter your new forwarding address in the resident portal to receive your security deposit refund check.

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Note: Refund checks can only be sent to a forwarding address and cannot be picked up in person.

 

3. Complete Your Change of Address

Ensure you continue receiving your mail by updating your address with USPS. Use this link to forward your mail.

4. Transfer Your Utilities

Call utilities providers to arrange transfer to your new address after you move out.

Remember: Utilities must remain on for the move-out inspection. If moving out on a holiday or weekend, arrange to end service the next business day..

5. Maximize Your Security Deposit Refund

Review your lease for property upkeep responsibilities. Access your lease in the resident portal’s documents section.

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Check the Cleaning and Property Condition Expectations checklist and the Wear and Tear vs. Damages document to understand what could impact your deposit refund.

 

6. Handling Keys and Remotes

Leave all keys, garage door remotes, and other items on the kitchen countertop. Dispose of any key required for locking the house when departing.

7. Vacating the Property

Vacate by noon on your lease end date. Ensure all exterior doors and windows are locked. If a key is necessary for locking up, it must be disposed of.

Tenants are not allowed to be present during the move-out inspection and cannot re-enter the property after the lease expires or after surrendering the property.

Failure to vacate by the lease end date will incur a daily charge at three times the monthly rental rate.

8. Receive Your Security Deposit

Your security deposit refund check will be mailed to your provided forwarding address within 30 days of the surrender date.

If you haven’t received your refund within 45 days, please call 419-740-0370.